Our family dentist office is looking to add a receptionist to their team. Interested candidates should have knowledge of dental practice management software applications and how to operate standard office equipment (e.g., telephones, copiers, facsimiles, calculators). The Ability to read and understand documents such as insurance forms, safety rules, operating and/or maintenance instructions, and procedural manuals. Ability to respond to common inquiries from customers, staff, vendors, or other members of the business community. Ability to draw valid conclusions, apply sound judgment in making decisions, and make decisions under pressure.
This is a full time position M-F. Candidates will need to have at least 1.5 years of experience in a dental office as a receptionist.
Job Duties will Consist of:
Get patients to come into the office, and warmly connect with them during any time spent in the reception area.
Provide a good “First Impression” for patients through professional, friendly, and hospitable interaction.
Help ensure office success by getting patients into the office through excellent telephone skills.
Interact with individuals in the reception area during their wait time.
Schedule appointments in accordance with dental office parameters.
Answer telephones in a thorough and timely manner.
Perform tasks with accuracy, attention to detail, and within specified periods.
Post charges and payments to patient accounts in accordance with Company policies.
Set-up accounts and create charts for new patients.
Assist patients with completion of paperwork.
Assist in coordinating front and back office patient flow and notify back office staff of each patient’s arrival.
Confirm all patient appointments at least two days in advance.
Check messages on the office’s answering machine and return all calls.
Be punctual and participate in meetings as required.
Maintain a clean and welcoming front office environment at all times.
Maintain an appropriate professional appearance and demeanor in accordance with Company policy.
Maintain strict compliance with State, Federal, and other pertinent laws or regulations (e.g., OSHA, WC, Dental Board, HIPAA, ADA, FEHA, DOL, HR policies and practices).
Perform other duties as assigned.
QUALIFICATION GUIDELINES: EXPERIENCE/TRAINING/EDUCATION
REQUIRED: Equivalent to high school diploma or general education degree (GED); or related experience and/or customer service training; or equivalent combination of education, training, and experience.
DESIRABLE: College degree or considerable coursework, or on-the-job training in the dental or insurance